Returns and Refunds

Last updated: January 2026

We want you to be completely satisfied with your purchase. This policy outlines your rights under Australian Consumer Law and our commitment to providing quality products and service.

1. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law (ACL), you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure occurs when:

  • The goods have a problem that would have stopped someone from buying them if they'd known about it
  • The goods are significantly different from the description, sample, or demonstration model
  • The goods are substantially unfit for their normal purpose and can't easily be fixed within a reasonable time
  • The goods are unsafe

2. Return Policy

30 Days Easy Returns

You have 30 days from the date of delivery to return items that are unused, in their original packaging, and in the same condition as when you received them. Custom-made or personalized items are not eligible for return unless there is a manufacturing defect.

For more information, please see our Terms and Conditions.

How to Return

  1. Contact us at kubofurnituresanddesigns@gmail.com or call +61 406 658 929 within 30 days of delivery
  2. Provide your order number and reason for return
  3. We will provide you with a Return Merchandise Authorization (RMA) number and return instructions
  4. Package the item securely in its original packaging
  5. Ship the item back to us at the address provided

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged item, or defective product). In such cases, we will cover the return shipping costs.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 10 business days.

Refunds will be issued in Australian Dollars (AUD) to the original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank. Please contact your bank if you have questions about when the credit will be posted to your account.